At myneedohstoys.us.com, we pride ourselves on delivering high-quality, durable sensory toys. However, due to the unique, soft, and squishy nature of our products, they are considered consumable items and have a natural lifespan depending on how frequently and vigorously they are used.

Please read our warranty policy carefully to understand what is and isn’t covered.

1. WHAT IS COVERED (MANUFACTURER DEFECTS) We offer a 30-Day Limited Warranty from the date of delivery against manufacturer defects. If your item arrives damaged, defective, or fails shortly after opening due to a production issue, we will gladly offer a free replacement or refund.

Covered defects include:

  • Items arriving already popped, leaking, or torn right out of the box.
  • Defective seals or plugs that leak under gentle, normal use within the first few days.
  • Missing items or incorrect items shipped to you.

2. WHAT IS NOT COVERED Because fidget toys are designed to be squeezed and manipulated, they will eventually wear out. Our warranty does not cover damage caused by normal wear and tear, improper use, or accidents.

We cannot issue replacements or refunds for items damaged by:

  • Sharp Objects: Punctures from long fingernails, rings, pens, pencils, scissors, or keys.
  • Overstretching: Tearing or bursting caused by aggressive pulling, twisting, or stretching beyond the toy’s intended limits.
  • Pet Damage: Bites, scratches, or punctures caused by dogs, cats, or other pets.
  • Improper Care: Degradation or stickiness caused by washing the toy with harsh chemicals, alcohol, bleach, or hot water (Please refer to our Product Care page for cleaning instructions).
  • Picking: Damage caused by picking at the filling plug, seams, or printed designs.

3. HOW TO SUBMIT A WARRANTY CLAIM If you believe your product has a manufacturer defect and falls within the 30-day warranty period, please contact us immediately.

To submit a claim, please email us at: [email protected]

Please include the following in your email:

  1. Your Name and Order Number.
  2. A clear description of the issue.
  3. Clear photos or a short video showing the defect (this is required for our quality control team to process the replacement).

Once we receive your claim and photos, our team will review the issue and, if approved, promptly arrange for a replacement to be sent out or issue a refund.